San Diego-based Chatmeter today launched a series of new tools to help dental offices and other healthcare providers improve HIPAA compliance, better engage with online patients, detect risks in online feedback, and more easily manage their digital presence on platforms like Google Reviews, WebMD, and Vitals.com.
The company is a leader in multi-location customer intelligence with a breakthrough intelligence platform designed to help multi-location businesses turn customer feedback into actionable insights and search rankings into real revenue.
“In today’s digital-first world, patients expect the same convenience, responsiveness, and trust online as they do in the office,” said John Mazur, CEO of Chatmeter.
Our new AI capabilities give healthcare providers the visibility and intelligence they need to turn online reviews into actionable insights while ensuring compliance and reputation at every touchpoint. ”
Chatmeter’s Pulse Ai: Signals platform is designed to enable healthcare providers to leverage generative AI to:
Improve HIPAA compliance for online review responses. The platform analyzes provider responses to online reviews, flags potential HIPAA violations before posting, and recommends supplemental responses in real time.
Proactively identify risks in patient feedback. Clinicians can quickly spot risks emerging in patient reviews about their providers, such as reported poor care, negligence, and malpractice. Take action early to improve patient safety and minimize business risk.
Chatmeter works with several large healthcare systems and will integrate with WebMD and Vitals.com later this summer, enabling multi-location healthcare systems to manage online listings and respond to patient reviews from multiple sites on a single platform.
With Chatmeter, healthcare providers gain rapid insight into patient sentiment that helps them improve the patient experience while ensuring accurate and updated physician listings.
“The Chatmeter platform revolutionizes the way we understand and respond to patient feedback across our physician, provider, clinic, and care delivery networks. ” “Hospitals,” said Verlie Joy Benoit, Senior Digital Strategist, Franciscan Missionaries of Our Lady Health System.
“By centralizing insights into one platform and optimizing all listings at each site, we can quickly identify opportunities to improve patient care and ensure our digital presence reflects our commitment to patients. ”
The Chatmeter platform uses generative AI and other proprietary AI models to analyze millions of customer interactions from reviews, social media, surveys, images, and social media to help the world’s largest companies understand what customers really care about, what the real business risks are, how to compete and win in local markets, and more.
“The consumerization of healthcare will accelerate over the next decade as patients take control of their health using technology,” added Mark Emkjer, Chatmeter board member.
He has 35 years of experience in healthcare providers, health plans, and life sciences, most recently as CEO of WebMD Health Services. “Organizations that can deliver better digital experiences and higher quality care will be the leaders. ”
Having a comprehensive view of the patient experience across all stores is critical, and Chatmeter’s AI technology enables healthcare systems to mine and act on these insights at scale.”
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